Warranty Policy - VANDY VAPE® Full Steam Ahead

Warranty Policy

Thank you for purchasing Vandy Vape products. If by any chance you have issues with any of our products, please contact our service team for assistance in troubleshooting or warranty service. PLEASE NOTE, Vandy Vape has a six-month warranty policy for all authentic Vandy Vape products.

Contact address phone

address : Room 901, Building 8, No.142 Jinghai West Road, Chang'an Town, Dongguan City, Guangdong Province, China

Mail : service@vandyvape.com
address : 7464 19 Mile Road, Sterling Heights, MI, 48314

Mail : service@vandyvapeusa.com

To apply for after-sale service, you need to provide the following info:

Payment receipt or order invoice of the order.

1.A clear real-time video or clear pictures of the unit demonstrating the issue.
2.Payment Receipt or the screenshot of the order record (Include the purchased date and retailer's(or online store) information)
3.A picture of the clearest VV logo above the QR code. Put the logo side of the box parallel to your sight, you’ll be able to see the logo.
4.A pic to show the product information and the QR code side of the package box need to be clear ( Include Serial numbers, S/N code and relevant product information). And the security code on the side of the outer box needs to be scratched.

PLEASE NOTE: The following sites are not authorized to sell Vandy Vape products; any products purchased from them are not covered by our warranty!

1. fasttech.com 2. vapesourcing.com 3. cigabuy.com 4. efun.top 5. gearbest.com
6.桃園市中壢區時代蒸汽（Physical store in Taiwan） 7. Gaith al kharabshe store（Physical store in Jordan）
8.TheVape69 （Malaysia） 9.www.wish.com （wish） 10.DHgate.com

Vandy Vape reserves the right to change, amend, modify, suspend, continue or terminate the warranty policy at any time without notice.